Frequently Asked Questions

Membership Questions

What does my membership include?

Members get high-quality 320k ad-free streaming, access to unlimited downloads, and ability to create playlists and favorites.

Where can I locate my account information?

Your membership information is located on your My Account page under the "Members" section.

How can I change my membership status?

You can change your membership status by clicking "Update" under the Account Information section on your My Account page.

Streaming Questions

What kind of audio files am I streaming?

Paid members are listening to high quality 320k mp3 streams. Free visitors to Daytrotter are listening to 96k mp3 streams.

What can visitors listen to for free?

Free visitors can listen to curated mixes on Daytrotter Radio.

Free visitors cannot download sessions, or create playlists and favorites. To get these benefits, and to get high-quality 320k ad-free streaming, simply click on Upgrade and become a full Member.

Download Questions (Members Only)

How do you deliver downloads?

We deliver single ZIP files that contain each session's mp3 files. If you haven't used a zip file before, it’s quite simple. On most computers you can just double-click on the zip file to extract it to a folder containing the session mp3 files, and from there you can drag them into iTunes or whatever library you use.

If double-click doesn't work, try right-clicking on the zip file and selecting the appropriate option from the menu that appears.

If your zip file didn't download, visit the Session page and try again. If you've tried that and are still have problems click this link to contact us.

Where is the session zip file after I've downloaded it?

The session zip file is stored in your browser's Downloads folder. For most people this is your PC or Mac's "Download" folder, which you should have no trouble finding.

What kind of files am I downloading - mp3, flac, alac - and what bitrate?.

Downloads at Daytrotter are all from the same high quality 320k mp3 files that power our streams for Members.